Refund & Cancellation Policy

Last updated: March 15, 2026

This Refund & Cancellation Policy ("Policy") explains how refunds, cancellations, and payment disputes are handled on the Subignite platform ("Platform"), operated by Bytetify LLC, doing business as Subignite ("Subignite," "we," "us," or "our"). This Policy applies to all transactions processed through the Platform, whether you are a Creator selling content or a Member purchasing content.

This Policy should be read in conjunction with our Terms of Service and Privacy Policy.

1. How Subignite Works — The Platform's Role in Transactions

Subignite is a platform that connects Creators with Members. When a Member purchases Content or subscribes to access through a Creator's Space, the transaction is between the Member and the Creator. Subignite facilitates the transaction by providing the infrastructure, but it is not the seller of the Content.

All payments are processed through Stripe and Stripe Connect. Funds flow from the Member's payment method through Stripe directly to the Creator's connected Stripe account. Subignite does not hold, escrow, or intermediate funds at any point in this process.

Because of this structure, refund eligibility and responsibility are shared between Subignite, Creators, and Stripe, depending on the nature of the transaction and the reason for the refund request.

2. Digital Content — General Refund Policy

All Content sold through the Platform — including audio, video, downloadable files, private links, GitHub repository access, and community access — is digital in nature and is typically delivered or made accessible immediately upon purchase.

Due to the nature of digital goods, all sales are generally final. Once Content has been delivered, accessed, downloaded, or streamed, the transaction is considered fulfilled and is not eligible for a refund.

By completing a purchase on the Platform, you acknowledge that:

You are purchasing digital content that is delivered or made accessible immediately or shortly after payment.
You understand that digital content cannot be "returned" in the way physical goods can.
You agree that immediate delivery of digital content constitutes fulfillment of the transaction.

3. When Refunds May Be Granted

While all sales are generally final, there are limited circumstances in which a refund may be issued. Refund eligibility depends on whether the issue relates to the Platform itself or to the Creator's Content.

3.1 Platform-Related Issues (Subignite's Responsibility)

Subignite will issue or facilitate a refund if the issue is caused by a failure of the Platform itself. This includes situations where:

A payment was processed but the Platform failed to deliver access to the purchased Content due to a technical error on Subignite's side.
A duplicate charge occurred as a result of a Platform malfunction (not a user error such as clicking "purchase" twice).
A subscription renewal was processed after the Member had successfully cancelled the subscription through the Platform prior to the renewal date.

If you experience any of these issues, contact us at support@subignite.com within fourteen (14) days of the transaction. Please include your email address, the date of the transaction, and a description of the issue. We will investigate and, if the issue is confirmed, process a refund within ten (10) business days.

3.2 Creator Content Issues (Creator's Responsibility)

Because Creators set their own prices, descriptions, and terms for their Content, disputes about the quality, accuracy, or value of Content are between the Member and the Creator. Examples of Creator-related issues include:

Content that does not match the description provided by the Creator.
Content that is incomplete, corrupted, or inaccessible due to the Creator's error (e.g., a broken download link that the Creator controls).
Community access that was not provisioned because the Creator has not properly configured their third-party integrations (Telegram, Discord, WhatsApp, GitHub).
A Creator who has abandoned their Space or is unresponsive to Member inquiries.

In these cases, Members should first contact the Creator directly through the contact information available on the Creator's Space. If the Creator is unresponsive or unwilling to resolve the issue within seven (7) days, the Member may escalate the matter to Subignite at support@subignite.com. Subignite will review the situation and may, at its sole discretion, facilitate a refund through Stripe or take other appropriate action, including suspension of the Creator's Space.

4. Subscriptions and Recurring Payments

4.1 Cancelling a Subscription

Members may cancel a recurring subscription at any time. Upon cancellation, the following applies:

You will retain access to the subscribed Content or community through the end of your current paid billing period.
No further charges will be made after the current billing period ends.
No pro-rated refunds will be issued for the unused portion of a billing period in which you cancel.

Cancellation takes effect at the end of the current billing cycle, not immediately. This means you continue to receive the value of what you have already paid for.

4.2 Subscription Renewals

Subscription renewals are processed automatically by Stripe on the renewal date. It is the Member's responsibility to cancel before the renewal date if they do not wish to continue. Subignite sends renewal reminders where possible, but the absence of a reminder does not constitute grounds for a refund.

If a renewal charge was processed after you submitted a cancellation request through the Platform and the cancellation was confirmed, this constitutes a Platform-related issue as described in Section 3.1, and you are entitled to a full refund of the renewal charge.

4.3 Free Trials

Some Creators may offer free trial periods for their subscriptions. If you do not cancel before the trial period ends, the subscription will automatically convert to a paid subscription and your payment method will be charged at the price specified when you signed up. No refunds will be issued for charges incurred after a trial period ends unless the situation qualifies under Section 3.1 or 3.2 of this Policy.

5. Chargebacks and Payment Disputes

5.1 Disputing a Charge Through Subignite (Preferred)

If you believe a charge is incorrect or unauthorized, we strongly encourage you to contact Subignite at support@subignite.com before initiating a chargeback through your bank or credit card company. Resolving issues directly through Subignite is typically faster and avoids the fees and complications associated with formal chargebacks.

5.2 Chargebacks Through Your Bank or Card Issuer

If you initiate a chargeback (also known as a payment dispute) through your bank or credit card issuer, Stripe will handle the dispute process in accordance with the applicable card network rules. Be aware of the following:

Chargeback disputes are subject to the rules and timelines of the card networks (Visa, Mastercard, etc.) and your bank, not Subignite's policies.
When a chargeback is filed, the disputed funds may be withdrawn from the Creator's Stripe account pending resolution. The Creator bears the financial impact of chargebacks on their sales.
Filing a fraudulent or bad-faith chargeback (e.g., claiming a charge is unauthorized after legitimately purchasing and accessing Content) is a violation of our Terms of Service and may result in suspension or termination of your account.

5.3 Unauthorized Transactions

If you believe your payment method was used without your authorization to make a purchase on the Platform, contact both your bank and Subignite immediately at support@subignite.com. We will investigate the transaction and cooperate with Stripe and your financial institution to resolve the matter.

6. Creator Refund Obligations

Creators are encouraged to establish clear refund and satisfaction policies within their Spaces and to communicate those policies to Members before purchase. While Subignite's general policy is that digital sales are final, Creators are free to offer more generous refund terms at their own discretion.

Creators should be aware of the following:

When a refund is issued — whether voluntarily by the Creator, facilitated by Subignite, or as the result of a chargeback — the refunded amount plus any associated Stripe fees are deducted from the Creator's Stripe account.
Stripe processing fees paid on the original transaction are generally non-refundable. Creators absorb these fees even when a full refund is issued.
Excessive chargebacks or refund rates may result in Stripe imposing restrictions on the Creator's account, which is outside Subignite's control.
Creators who consistently fail to deliver the Content they advertise, or who receive a high volume of complaints, may have their Space suspended or terminated by Subignite.

7. European Union Consumer Rights

If you are a consumer residing in the European Union or the European Economic Area, Directive 2011/83/EU grants you a 14-day right of withdrawal from online purchases. However, this right of withdrawal may not apply to the supply of digital content that is not supplied on a tangible medium if performance has begun with your prior express consent and your acknowledgment that you lose your right of withdrawal.

By completing a purchase on the Platform, you expressly consent to the immediate provision of the digital content and acknowledge that you thereby waive your 14-day right of withdrawal once the Content has been delivered or access has been granted. This waiver is presented to you at the time of purchase.

If digital content has not yet been delivered or access has not yet been granted, and you wish to exercise your right of withdrawal, you may do so within 14 days of the purchase by contacting us at support@subignite.com. A full refund will be issued in such cases.

8. Argentine Consumer Protection

If you are a consumer residing in Argentina, your rights under the Ley de Defensa del Consumidor (Law No. 24.240) are preserved. Nothing in this Policy is intended to limit or waive rights that cannot be excluded under Argentine consumer protection law. Where this Policy conflicts with mandatory consumer protection provisions applicable to you, the mandatory provisions shall prevail.

9. Refund Method and Processing Time

All approved refunds are processed through Stripe and returned to the original payment method used for the transaction. Subignite does not issue refunds by alternative methods such as bank transfer, check, or platform credit.

Refund processing times are as follows:

Refund initiation: Within ten (10) business days of the refund being approved by Subignite or the Creator.
Funds appearing on your statement: Typically five (5) to ten (10) business days after the refund is processed by Stripe, depending on your bank or card issuer. Some financial institutions may take up to one billing cycle to reflect the refund.

Subignite is not responsible for delays in refund processing caused by Stripe, your bank, or your card issuer.

10. How to Request a Refund or Report an Issue

To request a refund or report a billing issue, please contact us at support@subignite.com with the following information:

Your account email address.
The date and approximate amount of the transaction.
The name of the Creator's Space where the purchase was made.
A clear description of the issue and the reason for your refund request.
Any relevant screenshots or documentation that may help us investigate.

We will acknowledge your request within two (2) business days and provide a resolution or status update within ten (10) business days.

11. Changes to This Policy

Subignite reserves the right to update this Policy at any time. When we make material changes, we will post the updated Policy on the Platform with a revised "Last updated" date. Changes will not apply retroactively to transactions completed before the effective date of the updated Policy. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions about this Policy or need assistance with a refund or billing issue, please contact us at:

Bytetify LLC, d/b/a Subignite
Email: support@subignite.com
Website: https://bytetify.com